Effective Date: April 2, 2025 Last Updated: April 2, 2025

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website or use a web application. They are widely used to make platforms work efficiently, remember your preferences, and provide information to website owners.

Similar technologies such as web beacons, pixel tags, and local storage work in a comparable way and are also covered by this policy.

2. Who We Are

This Cookie Policy applies to the Arkankum platform operated by Arkankum Technology Company, registered in the Hashemite Kingdom of Jordan. For questions, contact us at info@arkankum.com.

3. Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the Platform to function. They cannot be disabled as they are required for core features such as authentication, session management, and security.

Cookie NamePurposeDurationsession_tokenMaintains your logged-in sessionSessioncsrf_tokenProtects against cross-site request forgerySessionauth_rememberKeeps you logged in when "Remember Me" is selected30 dayslang_prefStores your selected language (Arabic / English)1 year

3.2 Performance and Analytics Cookies

These cookies help us understand how users interact with the Platform so we can improve it. All data is aggregated and anonymized.

Cookie NamePurposeDuration_gaGoogle Analytics — distinguishes users2 years_gidGoogle Analytics — session tracking24 hours_gatGoogle Analytics — throttles request rate1 minute

3.3 Functional Cookies

These cookies remember your preferences and personalize your experience.

Cookie NamePurposeDurationui_themeRemembers your display theme preference1 yeardashboard_layoutRemembers your dashboard layout settings6 monthstimezoneStores your timezone for accurate time display1 year

3.4 Marketing and Targeting Cookies

These cookies are used to deliver relevant content and track the effectiveness of our marketing campaigns. They are only placed with your consent.

Cookie NamePurposeDuration_fbpFacebook Pixel — tracks conversions90 days_gcl_auGoogle Ads — conversion tracking90 days

4. Third-Party Cookies

Some cookies are set by third-party services we use, including:

Google Analytics — for usage analytics (subject to Google's Privacy Policy)

PayPal / Razorpay — for payment processing (subject to their respective privacy policies)

Facebook — for marketing tracking where you have consented

We do not control third-party cookies. Please refer to the relevant third-party privacy policies for more information.

5. Your Cookie Choices

5.1 Cookie Consent Banner

When you first visit the Platform, you will be presented with a cookie consent banner. You may accept all cookies, reject non-essential cookies, or manage your preferences individually.

5.2 Browser Settings

You can control or delete cookies through your browser settings. Instructions vary by browser:

Chrome: Settings → Privacy and Security → Cookies

Firefox: Settings → Privacy & Security → Cookies and Site Data

Safari: Preferences → Privacy → Manage Website Data

Edge: Settings → Cookies and Site Permissions

Note that disabling strictly necessary cookies will affect the functionality of the Platform.

5.3 Opt-Out of Analytics

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

5.4 Withdraw Consent

You may withdraw your cookie consent at any time by clicking the "Cookie Preferences" link in the footer of the Platform. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

6. Do Not Track

Some browsers include a "Do Not Track" (DNT) signal. Our Platform currently does not respond to DNT signals, as there is no consistent industry standard for doing so. We rely instead on your explicit consent choices as described above.

7. Data Collected Through Cookies

Data collected through cookies may include your IP address, browser type, pages visited, and interaction patterns. This data is handled in accordance with our Privacy Policy.

8. Retention

Cookies are retained for the durations specified in the tables in Section 3. Session cookies are deleted when you close your browser. Persistent cookies remain on your device until they expire or you delete them.

9. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or applicable regulations. We will notify you of material changes via the cookie consent banner or by email.

10. Contact

If you have questions about our use of cookies, please contact:

Arkankum Technology CompanyAmman, Hashemite Kingdom of JordanEmail: info@arkankum.com