Terms of Service - Arkankum

Effective Date: April 2, 2025 Last Updated: April 2, 2025

1. Agreement to Terms

By accessing or using the Arkankum platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms. If you do not agree, do not use the Service.
Arkankum is operated by Arkankum Technology Company, a company registered in the Hashemite Kingdom of Jordan and subject to Jordanian law.

2. Definitions

"Platform" — the Arkankum web application, mobile application, and all associated APIs and services
"Client" — the company or organization that subscribes to Arkankum's services
"User" — any individual who accesses the Platform, including HR administrators, managers, and employees
"Data" — all information inputted, uploaded, or generated through use of the Platform
"Subscription" — the paid or free plan under which a Client accesses the Platform

3. Account Registration

3.1 To use the Platform, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your login credentials.
3.2 You must immediately notify us of any unauthorized use of your account at info@arkankum.com.
3.3 You may not share your account credentials with others or create accounts for the purpose of circumventing usage limits.
3.4 Clients are responsible for all activity that occurs under their account, including activity by their employees and users.

4. Subscriptions and Payment

4.1 Plans
Arkankum offers Starter (free), Basic, and Advanced subscription plans. Features available under each plan are described on our Pricing page and may be updated from time to time.
4.2 Billing
Subscriptions are billed monthly or annually as selected at checkout. All fees are stated in US Dollars (USD) unless otherwise indicated.
4.3 Payment
Payment is processed through PayPal and Razorpay. By subscribing, you authorize us to charge your selected payment method for the applicable fees.
4.4 Free Trial
The Starter plan is free. Paid plans may include a free trial period as stated at the time of sign-up. No charges are made during the trial. If you do not cancel before the trial ends, billing begins automatically.
4.5 Refunds
Payments are non-refundable except where required by applicable law. If you believe a charge is incorrect, contact us within 30 days at info@arkankum.com.
4.6 Price Changes
We reserve the right to change subscription prices. We will provide at least 30 days' written notice before price changes take effect for existing subscribers.
4.7 Taxes
Prices exclude applicable taxes including Jordanian General Sales Tax (GST). Taxes will be added where required.

5. Acceptable Use

You agree not to:
Use the Platform for any unlawful purpose or in violation of any applicable law or regulation
Upload or transmit malicious code, viruses, or any software designed to damage or gain unauthorized access to systems
Attempt to reverse engineer, decompile, or disassemble any part of the Platform
Scrape, crawl, or extract data from the Platform by automated means without our written permission
Use the Platform to store or transmit content that is defamatory, obscene, discriminatory, or otherwise objectionable
Impersonate any person or entity or misrepresent your affiliation with any person or entity
Interfere with or disrupt the integrity or performance of the Platform
Access the Platform in a manner that exceeds reasonable usage or places undue burden on our infrastructure

6. Client Data and Responsibilities

6.1 Clients are solely responsible for the accuracy, legality, and completeness of data they input into the Platform, including employee records, salary information, and attendance data.
6.2 Clients must ensure they have the legal right and, where required, the informed consent of their employees to collect and process data through the Platform.
6.3 Clients must comply with all applicable labor laws and data protection regulations in their jurisdiction, including the Jordanian Personal Data Protection Law No. 24 of 2023 and the Jordanian Labor Law No. 8 of 1996.
6.4 Arkankum acts as a data processor on behalf of the Client. The Client remains the data controller responsible for how employee data is used.

7. Intellectual Property

7.1 The Platform, including all software, design, text, graphics, logos, and other content, is the exclusive property of Arkankum Technology Company and is protected by Jordanian intellectual property law and applicable international conventions.
7.2 We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your internal business purposes during your active subscription.
7.3 You retain ownership of all data you upload to the Platform. You grant us a limited license to process that data solely to provide the Service.
7.4 You may not copy, reproduce, distribute, modify, create derivative works of, or publicly display any part of the Platform without our prior written consent.

8. Confidentiality

Both parties agree to keep confidential any non-public information disclosed in connection with the use of the Platform, and not to disclose such information to third parties without prior written consent, except as required by law.

9. Availability and Uptime

9.1 We aim to maintain platform availability of 99.5% per calendar month, excluding scheduled maintenance.
9.2 We will provide advance notice of scheduled maintenance where possible.
9.3 We are not liable for downtime caused by circumstances outside our reasonable control, including internet service disruptions, force majeure events, or third-party service failures.

10. Limitation of Liability

To the maximum extent permitted by applicable law:
10.1 Arkankum's total liability to you for any claim arising out of or related to these Terms or the use of the Platform shall not exceed the total fees paid by you to Arkankum in the three (3) months preceding the claim.
10.2 Arkankum shall not be liable for any indirect, incidental, consequential, punitive, or special damages, including loss of profits, data, or business opportunities, even if advised of the possibility of such damages.
10.3 Nothing in these Terms limits liability for fraud, gross negligence, or death or personal injury caused by negligence.

11. Disclaimer of Warranties

The Platform is provided "as is" and "as available." We make no warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Platform will be error-free or uninterrupted.

12. Termination

12.1 Either party may terminate a subscription at any time. Termination by the Client takes effect at the end of the current billing period.
12.2 We may suspend or terminate your account immediately if you breach these Terms, fail to pay fees, or engage in conduct we determine to be harmful to the Platform or other users.
12.3 Upon termination, your access to the Platform will cease. We will retain your data for 90 days following termination, during which you may request an export. After 90 days, data will be permanently deleted unless retention is required by law.

13. Governing Law and Dispute Resolution

13.1 These Terms are governed by the laws of the Hashemite Kingdom of Jordan.
13.2 Any dispute arising from these Terms shall first be attempted to be resolved through good-faith negotiation between the parties.
13.3 If negotiation fails, disputes shall be submitted to the competent courts of Amman, Jordan, which shall have exclusive jurisdiction.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or platform notification at least 14 days before they take effect. Continued use of the Platform after that date constitutes your acceptance of the revised Terms.

15. Contact